Returns

Online Returns

We understand that sometimes, an item purchased online just isn’t quite right. 

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition and packaging within 14 days of receipt. Once your goods are received by us and are approved to be returned to stock, you will be issued with a refund within 7 working days.

In order to process your returns we ask that you contact us by email before returning your item(s). 

All refunds will be issued in the same form as the original payment.

This returns policy does not affect your statutory rights

We recommend that you obtain proof of delivery for your returns as we are not liable for goods lost in transit.

The Address in which to return any unwanted order

Shoozz
37 Bank Place
Mallow
Co. Cork
Ireland
P51XH64

Instore Returns

If you are not completely satisfied with your purchase in the Shoozz store, you can return it within 14 days of purchase in its original condition (unworn) and packaging for an exchange or credit note only. The box including any labels should not be defaced or damaged in anyway. All goods must be accompanied with proof of purchase (either receipts or a bank statement). There is no return on sale items.